Forget-Me-Nots Bookmarks – Celebration of Life Bookmark Memorial Bookmark

3 reviews for Forget-Me-Nots Bookmarks – Celebration of Life Bookmark Memorial Bookmark

1. Rated 1 out of 5

   Blase D. (verified owner) – February 21, 2019

   You were very helpful on Sunday 2/10. You knew I needed them by Friday 2/15 and you told me you would keep an eye on it. I also told you I would pay the extra $35 to make sure I got them. You said you would send me an invoice for the shipping, you didn’t. You told me on Monday 2/11 at 7:49 am EST time that they would go into production that morning and you would send me an express tracking number.

   The bad news is you didn’t get them to your local post office until after 5:30 PM the following day 2/12 so they did leave your town until Wed 2/13!

   On 2/15, I had to find the post office distribution center in Elk River MN, find the manager and beg him to help me. I drove 150 miles round trip at 6:00 am to do that. Luckily I found a nice guy that searched for a long time, found the package and was willing to give it to me even though it was addressed to my daughter.

   I am sorry, but there is no way I would use you again or recommend you to anyone. You are in the funeral business, funerals happen fast all the time. You blew it.

   • Melissa Fox-Austin – February 22, 2019

     I’ve sorry you are so unhappy with the service you received. I didn’t invoice you for the USPS Express shipping because I covered the shipping cost of $36.54 for you.
     I shipped the package to the contact and address per your the note on your order receipt.

     You are correct. I issued the shipping label on Tuesday PM, but the cards were not finished til that evening after pickup. The processing of print orders is about a 24-48 hour (estimate) depending on the number of jobs in the print queue and add-on features that didn’t apply to your order.

     With the Wednesday AM shipping and the USPS Express Mail, you should have received the cards no later than Friday 3:00 afternoon. USPS guarantees Express Mail in 1 business day but I have found I need to give them two days. With shipping Express your daughter should have received the package on Thursday but no later than Friday afternoon. Please see the USPS website: https://www.usps.com/ship/priority-mail-express.htm?gclid=EAIaIQobChMI56CEoe3N4AIVef_jBx1VPQOKEAAYASAAEgLYzvD_BwE&gclsrc=aw.ds for their service outline.

     It should never have taken USPS 36 hours for the package to leave Central Florida. I’m very sorry for that. There seems to be no reason for that delay and no exceptions issued. The shipping of your package should have gone more smoothly and I should have notified you that I wasn’t going to invoice you for the USPS Express shipping. I wanted to do something nice, but it didn’t turn out well. Unfortunately, I can’t control the package once USPS has it. I can only control what happens with art production, printing and information distribution to my customers. This is the first bad review I have received in almost 2300 orders over six plus years. I don’t take your review lightly and will do my best to improve for future customers.

2. Rated 5 out of 5

   Tracy – June 10, 2019

   The bookmarks I ordered are wonderful and flawless.
   The whole process was easy, accommodating, prompt and precise. Thank you so much!!!

3. Rated 5 out of 5

   Barbara Standke (verified owner) – April 23, 2021

   You did a beautiful job of personalizing my husband’s cards. Thanks so much.