Frequently Asked Questions

Q. How long will it take to get my print order?

Art Production

Typically the whole art process is 24-48 hours. However, this can vary based on the number of revisions requested, timezones, your response time to drafts, when an order is received, or your timeframe. In other words, you can place an order and I will hold it until you are ready to proceed or rush the order for same day delivery which is additional charge.

Once Cherished Prints receives the content for your order, you can except to receive an initial draft of the art within 24 hours or less. Two round of revisions are included with all orders.

Print Production

Print production typically takes 2 business days. For lamination add-on please all and additional business to production.

Shipping

Cherished Print ships all order with a tracking number and uses the following services:

FREE Options
    • USPS Priority Mail: 2-3 business days (could take up to 4 during the holiday season) Doesn’t delivery on Sundays
Upgrades
    • USPS Priority Express: 1-2 business days. Delivers on Saturdays. No delivery on Sundays.
    • UPS Priority Overnight: Deliver next with an deliver between 8:30 – 10:30am depending on your area. No Weekend delivery.
    • UPS Next Day AirSaver: Deliver next with an deliver between 3:30 and end of day depending on your area. No weekend delivery
    • UPS Priority Saturday DeliverySpecialty delivery on Saturdays only.
Q. How do I place an order?

STEP ONE: Select Design > Add Details > Checkout

Selected your design listing, from print service or PDF file only. Then fill out the personalization fields, and add the listing to the cart. At checkout, please specify your in hand date, and pick your shipping preferences.

STEP TWO: Design Phase

Once Cherished Prints has your order, I will customize the art with care and precision. You should receive a draft in your email within 24 hours (RUSH orders available upon request) to review and provide feedback/revisions. 2 rounds of revisions are included with every order.

STEP THREE: Final Product

Once you approved the art, Cherished Prints will send the final print-ready PDF format with and without bleed and crop marks OR we’ll send the art to print production. All orders are mailed/shipped with a tracking number. FREE USPS Priority Mail (2-3 days) on all PRINT orders.
Q. How many cards do I get for $25?

The base price on each listing is for the print-ready PDF art only which allows you to be able to print as many as you need locally or at home.

If you need print services, please selection “Print Services” from the drop down menu call “Services Type”.

Additional product fields will popup based on the listing your are wanting to purchase. All print orders are sold in quantities of 25.

Q. Can I see a proof before I place an order?

Yes, you can have a proof before placing your order. However, when you order from Cherished Prints, you are hiring a graphic designer. A computer program will not be creating your art. In order to receive a proof without placing an order, you will need to email Cherished Prints the contents for the stationery, photos, special requests, and the item you are interested. Please email the information to orders@cherished-prints.com

Q. What is a Print Ready PDF and can I edit it myself?

A. My PDFs will come print ready and not editable. You supply Cherished Prints by email or order form the content and photos for the design you pick. I will then lay out everything for you and send you a draft to review and provide revisions and feedback. After the draft is approved, I will send the final art in PDF format with and without crop/trim marks and my suggested printing specs.

Q: What information does Cherished Prints need for the programs?

A. Check out the Cherished Prints Program Guide for everything you need to know.

Q. Why is the back/inside printing upside down?

A. Sometimes double sided printers default printing Head to Toe. You will need to select the Head to Head option when printing.

Head to Toe is a term used in duplex (double-sided) printing; meaning that the top or head of a document’s front side should match with the bottom or “toe” of the back side.

Q. How do I print double-sided at home?

A. Your printer will need to be able to print double sided which is called duplex. Your printer may have a duplexing tray specifically for printing double sided. Check your Owner’s Manual for more details. If it doesn’t have that feature, then you will want to print page 1 first then reinsert the paper into the print tray and print on the opposite side with page 2 of the final document art only. This is the easiest way to print at home if your printer does have the duplexing or double-sided printing capabilities.

Q. What paperweight do you suggest?

A. Cherished Prints uses Cougar Opaque. An uncoated 100lb cover (cardstock) fine paper with a smooth finish. FSC® Certified, SFI® Certified Sourcing, and Rainforest Alliance Certified™. Featuring 10% post-consumer recycled content and certified fiber, it’s the optimal environmental choice. Acid-free for archival quality.

If you are printing yourself, you should use the paperweight that is best for the printer or press being used. If you are printing at home check your owners manual. If you are having them printed ask the press operator/print provider their recommendations.