Introduction
We understand that losing a loved one and organizing a funeral service can be a very stressful time. Therefore we would like to clarify some points that can occasionally cause misunderstandings. Please take time to read our terms and conditions to ensure the process of creating your funeral stationery is as stress-free as possible. Thank you.

Definitions

  • Customer: The person(s) who places an order with Cherished Prints.
  • Project: Design of the Funeral stationery.
  • Final product: The final, print ready PDF of any works produced by Cherished Prints for you, the customer.
  • Working Days:

Proofing
Although we rigorously proof, customers must check all proofs themselves (including initial and final) for any errors including but not limited to, grammar, details, images and sizing. Cherished Prints takes no responsibility for any errors in the final product, regardless of who made the error. It is the customer’s responsibility to check all proofs for errors or omissions.

We encourage you to thoroughly check once, twice or even three times for any errors in all proofs and/or enlist the help of a family member or friend to do so. A fresh pair of eyes helps to ensure that all details are correct. The content you provide for the stationery is copied and pasted into your funeral stationery, so you must check all details are accurate when entered into the Cherished Prints program guide or sent to us in any other way. Cherished Prints takes no responsibility for any errors in the customer supplied content. Please ensure capital letters and punctuation are included where appropriate as well as any special characters or symbols such as &, # or *.

Images
To help me to create the highest quality funeral stationery for your loved one, we recommended sending high-resolution digital photos of at least 300dpi in jpg, pdf or png format. We understand that you may not have access to the highest quality images, therefore we will do our best to work with what you have. Cherished Prints takes no responsibility for any image imperfections in the final product including, but not limited to, color, size and clarity as a result of low resolution and/or quality of the images supplied by the customer. All images must be sent in digital formats and any printed photos must be scanned before being sent to us.

Fees
Unless stated otherwise, all prices are in US dollars. Payment is required before work can commence.

Change fees
Cherished Prints allows the customer 2 sets of changes for no charge. If any additional changes are requested, this will incur an additional fee.

Timeframe
Cherished Prints is committed to have the completed proof delivered to you by email within 24 hours of all content being submitted. However, this may be delayed for the following reasons:

  • The payment has not been received in full
  • Content has not been provided fully, or changes to the content are requested
  • During the design process, the customer is not timely with suggesting further changes or approving proofs

Proofs
Cherished Prints will send pdf proofs via email to the address supplied on the customer checkout. Proofs are to be approved by the customer in writing via email before the print ready PDF is supplied or art is to be printed. Any changes made at the request of the customer will also need to be made and accepted in writing via email.

Printing Print Ready PDF
When purchasing the Print Ready PDF product type, the printing of your custom designed stationery is NOT included in the purchase price. Printing is to be arranged by the customer, however Cherished Prints may offer advice regarding printing upon request by the customer. Cherished Prints takes no responsibility for any errors, imperfections or delays incurred during the printing process. In addition, Cherished Prints takes no responsibility for material supplied by the customer for the purpose of the final product that is of an unsatisfactory quality for the printing process. We recommend supplying high-resolution images (300dpi) to ensure printing output is to a high standard. Cherished Prints takes no responsibility for any errors or imperfections in relation to the printing and trimming of the final product unless the error lies in the file formatting of the final product sent to the printer.

COLOR
Color varies from monitor to monitor, also between online or mobile viewing and the actual printed product. It is impossible for us to guarantee the exact color you see on your screen however, our prints are made with the most careful color reproduction possible. Please take this into consideration when placing your order.

Print Services
Cherished Prints products are professionally printed with one of the top digital printing presses, creating high quality, bright and long-lasting colors for all of our products.

SIGNATURE UNCOATED PAPER.
All printing is done with a professional print shop. Our stationery is digitally printed in full color, double-sided on 100lb thickness fine paper with a smooth finish. FSC® Certified, SFI® Certified Sourcing and Rainforest Alliance Certified™. Featuring 10% post-consumer recycled content and certified fiber, it’s the optimal environmental choice. Acid-free and archival quality.

CANCELLATIONS
If you wish to cancel your order you can do so at any time before your final proof approval. Once you have provided your final proof approval, we are unable to change or cancel your order. If you need to make a change to your printed orders, please contact us and we will send you a custom listing for a discounted reorder. Please convo us or contact us at orders [!at] cherished-prints.com to place the reorder.

REFUNDS
Due to the customized nature of Cherished Prints products, items are not available for return or exchange. Therefore, all sales from our shop are final. We do everything we can to carefully package your order so it arrives safely. However, if for some reason your package has been damaged along the way, please contact us immediately. We will gladly replace the damaged merchandise at no additional cost.

We assure you that our products will be as impressive in person as they appear online. Because of the handmade nature of our items, there may be some minor imperfections or variations. We desire complete satisfaction with your order, so please let us know if you are not satisfied. You are a valued customer and we want to ensure that you are a happy one!

CONFIDENTIALITY
Cherished Prints may store customer details but will not disclose any information to any company or persons outside of Cherished Prints unless directly related to the production and payment of the final product. We do not display any customer details or images as part of the final product on our website, social media accounts or promotional material except for parts of the design created by Cherished Prints in the final product that do not reveal any customer details or images. However, we do reserve the right to use copies of the final product in our physical portfolios as recognition of creative excellence or professional advancement. Any use of a customer’s final product in any other media besides print must first have gained the permission of the customer.

Copyright
The copyright to any files supplied by the customer remain in ownership of the customer. Any design work, whether draft or final, carried out by Cherished Prints or any independent contractors hired to carry out design work on behalf of Cherished Prints, remains the copyright of Cherished Prints. Any requested song lyrics, poems, quotes, artwork supplied by the customer to Cherished Prints must adhere to Copyright Law by the customer firstly gaining full permission from the author(s), composer(s), artist(s) of the supplied material. Cherished Prints reserves the right to decline the use of material that it deems in breach of copyright.

Acceptance of these terms
Once an order is placed and confirmed with payment, the customer agrees to these terms and conditions.

Prices
Prices are subject to change at any time without notice

Inappropriate or illegal material
Cherished Prints reserves the right to decline the use of any material in a customer’s stationery that Cherished Prints considers to be illegal or inappropriate.